We want you to be satisfied with the service we provide you.
If not, we want to know why, so that we can endeavour to put matters
right and improve our procedures for the benefit of future clients.
If you have any queries on your report, the best person to answer
this would be the Surveyor, Engineer or Specialist who prepared
the report and you should contact them in the first instance. Most
queries can be sorted out over the telephone quite quickly.
If you have a more serious complaint, you should put this in writing
to the Surveyor, Engineer or Specialist who prepared the report
and copy it to our Control Centre. Your letter should set out all
your complaints, and give full details of the circumstances. You
should provide copies of any relevant documents.
Written complaints will be investigated and we will normally give
you our written reply within 21 days.
If you are dissatisfied with any aspect of our handling of your
complaint, you should write to The Quality Assurance and Control
Director, who will personally conduct a separate review of your
complaint and will normally give you a written reply within 14 days.
For our terms and conditions
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We cover the whole of the UK.
1st ER SURVEYS LIMITED
Registered in England : No. 4261391
The Stables, Rear of 60 the Avenue, Southampton, SO17 1XS
Tel: 0800 52 58 50 Fax: 023 8072 0788 Email: email@example.com